Starts from the owners down, top-notch customer service, reasonable prices, and they do not forget about you once you make your purchase. Bought our hot tub 10 years ago and still getting great customer service, including in-house service almost immediately after requesting it. Highly recommend if you are interested in purchasing a hot tub, spa, swimming pool, chemicals, or anything related, you give them a visit.
Eric / PetersfieldLire plus
Delivered our spa on time and as promised AND have been quick with the turn around on warranty work. PLUS an incredibly knowledgeable woman doing their water testing. She does it right in front of you using titration methods so I know I can trust the numbers. Plus they dont push any magic elixers. Just the chemicals you really need, even if Im using the Trouble Free Pool approach which really cuts down on the high-margin products I might otherwise buy.Lire plus
I didn't buy my pool from North West but wish I had.
We needed some help with fixing a problem last summer and where we bought it from was no help at all. The staff at North West had the parts and gave us all the information we needed to get the problem solved. They even took apart a showroom unit to show us some things to help us understand. We felt like we were the only customer they had ...... but the store was very busy. Great group!Lire plus
We spent a fair amount of time shopping around for a new hot tub and eventually decided to purchase from LCL. All of our encounters with any of their staff have always shown them to be very friendly, knowledgeable, and incredibly patient with us as we raised various questions and concerns. They really go above and beyond to make sure their customers are happy and well taken care of. Supreme service and extremely satisfied.Lire plus
The service and prices are excellent at Creasy Hot Tubs and Billiards. I have bought several hot tubs from Creasys and I have been very impressed with the quality of service, as well as how thoughtful and knowledgeable the staff are. It is clear that they value their customers and work hard to provide excellent service.Lire plus
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