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I have had nothing but the best attention when I do my banking at Leslie and Lakeshore branch. Anurag was serving me as I had lost my debit card. He inquired why I don't use on line banking. Being a senior I am afraid to do anything new. He proceeded to show me how easy it was and got me started. He was so kind and patient and determined to teach me. He even helped me with an e transfer. This is my 3rd review of this bank. Always willing to help and walk away feeling I have learned something.
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Guys, let me just get straight to the point.
Great people can transform any experience.
In the past I had a ton of negative experiences with banks, and when I was embarassed, sad, and down-and-out the gang at Bank Of Montreal Bay + College were like angels to me.
They believed in me, they got me back on my feet even when it looked like all the "rules" were against me. Essie, welcomed me in and put me in touch with my rep, John.
John heard my story, listened really well, and I felt understood, and when he went to Jessica (the oh-so-fantastic manager) to get approval for me, he really went to bat for me.
Since then I've had incredible help when I lost my card (twice!) and when some scammer-ATM tried to get my PIN, from Grace, Clea, Miles, Lui (sp?) and more.
I'm so thrilled with my experience with this particular branch, that I travelled a 2hr commute, just to keep it as my home branch, when I moved away temporarily.
Do banks get reviews like this often? I don't know, but I know what I feel and my experience, and I felt compelled to share.
Thanks for putting a personal, caring touch into banking, guys.
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Staff are pleasant, answer your questions and when they do not know ask for support and are very pleasant.
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Amazing people always trying to help sold and bought from they very honest 10/10 definitely recommend
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Bmo Caledonia is the best. everyone is always so happy and they know almost every cutsomer by name, a great environment.
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Mr Steve in Business account section and Mr Jaffer from small business lon , did a outstanding service for me. I greatly appreciate their service.
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Sad day for me today,found out my favourite teller is retiring at the end of December. I just want to say that I am so grateful to have met you Lisa!? You changed my life for the better and I owe you so much for having faith in me. You didnt have to do the things you did for me but you did and I just want you to know YOU ARE APPRECIATED! IM GOING TO MISS YOU VERY MUCH! Thank you for everything you have done for me and I will never forget you! THE WORLD NEEDS MORE LISAS.
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