Advance Hair & Spa Chinook Centre

Rude Manager, Incompetent Nail Technician, Unprofessional

My nails were crooked & thick. In the 25 yrs I've had my nails done, they were the worst nails I've ever received. I tried for a week to put up with them but couldn't stand them any longer. I stopped into the Spa & asked for my $$ back or a new set of nails. The manager or whoever he was, basically told me to get lost. He came up with every excuse so he didn't have to pay. I asked him numerous times to show me his business licence. He kept on saying no then called security to intimidate me.

This was the WORST customer service I have ever experienced in Calgary. First the managers were extremely rude and secondly the nail technician they assigned to us messed up twice before getting it right. Do not get your nails done here, but if you decide to please ask for Kim! Kim is the only person here who makes this place bearable and does her job phemonally. To re-iterate; managers were rude and unwelcoming, nail technician was inexperienced and service was overall horrible :/

The new owner was horrible. So rude to his customer, not understanding the customer's need. Stating that it is completely my fault instead of the store. Tony was way better back then. He did not answer my question and just want me to pay and leave. Do not go there. There's barely any customer coming under his supervise.

Maria you are ama...

Maria you are amazing. Haven't felt this great from a haircut in years!

Worst service and incredibly rude staff & owner

Terrible staff- one woman berated me because she started to put sparkles on my nails when I asked for a natural French tip. The rest of my group had equally bad experiences with staff who are not properly trained. Worst manicure and pedicures we’ve ever had. It was clear why the place was so poorly run when we spoke to the owner, she was even ruder than the staff when we complained about our service.