Big O Tires

Worst customer service I’ve experienced in a LONG time. Went in to get wheels retourqed as advised when I purchased 4 new tires from a big o tire location elsewhere. I got a lecture on how wheel nuts do not need to be retourqed . To make an appointment ( they don’t answer phone ) I think he needs to retire.

I had a very upsetting experience with this business today. I showed up to pick up a tire for a friend who was out of town. The owner was rude, condescending, smug, with poor communication skills. I did not feel at all treated with respect but instead felt abandoned, accused and incredibly insulted. The owner was more interested in being "right" then in taking any ownership of his customer service skills. I suggest he watches the "tape" and try to learn how he can improve or retire.

I do have to say that being a first time customer, I’m very impressed with the quality, customer service and the prices are very fair. Everyone in the business was super friendly. Thanks, guys!

2 failed attempts to patch my side wall then refused to look at it the third time, I gave up and went to Fountain Tire to get a brand new tire

I hit a curb and toasted a tire and wheel right *before* the first winter storm of the season. Even though I was only interested in one cheap tire, they spent a lot of time and energy taking my calls and emails and when I finally got to the shop, they were fast, friendly, efficient, unflappable and even cheerful in spite of insane line-ups.