Buyer beware
Took two pairs of men's shoes to be repaired. We were told they would be ready in a week. Went back over a week later they weren't ready. And were rudely asked "did you get a call to say they were done?" We hadn't, but since we are from out of town we took a chance. More than a week later got the call. Went to pick them up they gave us the wrong shoes and charged more than quoted for the repair. My daughter in law wisely called to complain and was told that they made a mistake and had given us the wrong shoes. Mens black dress shoes look very similar. So we got a call while we were sitting down to a nice restaurant meal, "can you come back, we gave you the wrong shoes". Ok done, went and got the right shoes and got a credit because it had been a less expensive repair on those shoes. (the female clerk was very nice and apologetic) First time wearing the shoes the heel falls right off and examining the other one it was about to do the same. Another trip back to the city. No apologies, no discount. Said he'd put in too short of nails. We saw no nails just glue. And even if he did put in the wrong nails, that's his business to know what length of nails you need to keep the heels on the shoe. Rude and walked away as my husband was still talking to him. No, we will not be back. Check the work before leaving the store.
Réponse d'entreprise 11 septembre 2012
I would like to respond to this review first by reminding you that there are 2 sides to every story. Yes we are a busy, well established shop, and this did occur when we were short staffed from staff taking holidays, so the shoes were probably not ready as they indicated. I was not made aware of some of the details until after this occurred as I was away for part of this also. So rather then comment about this customers behaviour in the store that caused myself to be "rude and walked away" I would say thousands of customers every year (and growing) would fully disagree with this review and I encourage this person(s) to find another shoe repair shop as there are many shops in this city that would love new customers!