Selection of tea was great. But just like many others here mentioned, stuff was incredibly disorganized, rude and soooo slow. It wasn't just to me, they were the same to others too. And I am a pretty low maintenance person. I left the store with my purchase but skipped my drink as I couldn't watch such unprofessionalism. My guess they count on lots of first time visitors and tourists and don't have too many regulars. It's a shame.